What is a portal?
A portal is another name for a home page. In this case, our portal is www.broadstripe.net. We encourage you to make this your home page—the page your computer will automatically open to when you access your Internet browser.
Why would I want to log in to the portal?
The portal or home page is a robust and dynamic source of information and services, including national and local news, sports, and entertainment. By logging in, you instantly access your Broadstripe e-mail. You also received automatically customized content and location of information on the page, making it truly unique to your interests and desires.
How do I log in to the portal/home page?
Log-in access is available in the upper right hand corner of the portal. You log in to the portal/home page with your Broadstripe e-mail address and password. Please get in touch with our Customer Service reps for your area to request an e-mail address if you don’t already have one.
In Maryland: 877-882-7623
In Michigan: 800-444-6997
In Oregon: 800-829-2225
In Washington: 800-829-2225
How do I make the portal my home page?
There are two ways to make the Broadstripe portal your home page:
In Internet Explorer:
How do I get back to the Broadstripe portal/home page (main page)?
The portal has a home page, plus many other pages that you typically access by clicking on components or channels. When you go to another page, simply click on your browser's "back" button or choose "Directory" and then "Home" at the left side of the page. If you have not set www.broadstripe.net as your home page, and you navigate to other URL addresses on the web (which will sometimes open a separate browser window), when you want to get back to www.broadstripe.net, you have 3 options
This is another great reason to make the Broadstripe portal your home page on the Internet.
back to top ↑What are the recommended system requirements to access content on the portal?
What can I do in Portal Controls (in the directory on the left)?
This section is meant to help you manage your Broadstripe home page content and functions related to any premium products you may add to your service through Broadstripe. There are several functions available through Portal Controls:
How do I download Downloads and Plug-ins (i.e., plug-ins, flash, etc)?
To download programs necessary to support premium content, such as flash or plug-ins, go to Portal Controls and then "Downloads and Plug ins." In "Downloads and Plug ins," select the program you are interested in downloading by clicking on the name. You will be taken to another page that will give you directions for downloading.
How do I manage my Broadstripe account on the portal?
Click "Edit Profile" under the "My Account" heading in the directory on the left side of the portal.
Who can I contact with portal-related support needs?
Please contact the Broadstripe Customer Service in your area.
In Maryland: 410-987-9300
In Michigan: 800-444-6997
In Oregon: 800-829-2225
In Washington: 800-829-2225
What is a component?
A component is a section of the portal that is complete within itself offering dynamic and specific information. It can be moved or removed within the space of the portal when you are logged in. For instance: "3 Day Forecast" is the Weather component on the page.
How do I add/remove components?
To add content, you must first log in to the portal. Once logged in, click on the "Add Content" button in the welcome bar. From here, you may select any component you'd like to add through the categories provided.
To remove, simply click on the 'X' in the top right corner of each desired component.
Can I move components?
When logged in, hover your mouse over a movable component. A hand will appear. When you see the hand, you may click and drag the component up or down within the column.
How do I customize the TV Listings component on the Home Page?
Several things can be customized within the TV Listings component. Click on "Settings" in the upper right hand corner of the component. You can adjust the following:
Click "Submit" after making your changes. This will return you to the Broadstripe home page, where you can see your changes.
Using "Advanced Search" from the TV Listings component, you may search for shows by name, date, channel or category. You can sort them by date or title. And you can select how you would like your results displayed.
How do I customize Quicklinks?
Use Quicklinks for fast and easy access to your favorite websites. Safely store your information, and get one-click sign-in for many websites. To customize this component:
How do I customize the Local page?
The Local page is accessed through the directory on the home page. Once you log in or enter your ZIP code, the directory button will automatically populate with the name of the locale you have indicated. Instead of saying "Local," it may say, for example, "In Baltimore," or "In Portland."
The Local page may be customized whether you are logged in or not—by clicking on the local directory button, entering your desired ZIP code, and clicking "Go." If you have elected to place a the local component on your Broadstripe home page, the content there will also reflect information for that ZIP code.
How do I update the Weather component?
Within the Weather component, there is a box where you can enter any ZIP code. Simply enter a ZIP code to see the weather conditions in the place you are interested in. Entering a ZIP code will change the location in the component; to change it back enter the original ZIP code. You can also change whether the display is reported in Fahrenheit or Celsius by choosing the corresponding icon in the top right of the component.
How do I update the Market Watch component/Add new stock symbols?
The Market Watch component functions in three ways:
How do I access e-mail?
E-mail can be accessed in the upper right corner of the Broadstripe home page.
What is the Multimedia Assistant?
The Multimedia Assistant determines if your computer has the necessary software to optimally use all of the services we have to offer. The Assistant examines your current configuration and indicates any necessary software updates in the table below. If all items list "OK" then you do not need to do anything. If some items show you should download software, then you can proceed by clicking on the links shown.
The Media Assistant can be found by clicking "Downloads & Plug Ins" at the very bottom of the Broadstripe portal or in the directory on the left side of your homepage.
Why would I want to download the Broadstripe Toolbar?
There are many helpful functions available through the toolbar. By adding the toolbar, you can have these functions available to you, no matter what Internet web page you are on. These functions include:
How do I download the Toolbar?
To download the Broadstripe toolbar, go to My Account, then "Downloads & Plug Ins." In "Downloads & Plug Ins" select "Broadstripe toolbar" by clicking on the name. You will be taken to another page that will give you directions for downloading.
What are the system requirements for the Broadstripe Toolbar?
Will downloading the Broadstripe Toolbar put spyware on my PC?
No. The Broadstripe Toolbar does collect information, such as your IP address and ZIP code for the following purposes: to customize the content you see; to fulfill requests for products and services; to conduct research; to provide anonymous reporting; and to ensure that you always have the most up-to-date version of the Toolbar. This information is not sold, disclosed or reported on to any other companies or websites. Note: TheToolbar is set up to automatically update when a new version is available. When the toolbar checks for updates, it loads a version file from our server. For more information please review our privacy policy, always available at the bottom of www.broadstripe.net.